At Master Books, customer satisfaction is very important to us. This Return & Refund Policy outlines your rights and options if you are not fully satisfied with your purchase.
1. Returns for Physical Products
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You may request a return within 15 days of receiving your order.
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To be eligible, the product must be:
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Unused and in the same condition as received.
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In its original packaging, with all tags and labels intact.
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Proof of purchase (order confirmation or receipt) is required.
2. Non-Returnable / Non-Refundable Items
The following items are not eligible for return or refund:
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Digital products (eBooks, PDFs, downloadable files, etc.).
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Gift cards or promotional vouchers.
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Products marked as “Final Sale” or “Clearance.”
3. Return Process
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Contact our support team at info@masterbooks.in with your order details.
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Once your request is approved, we will provide return instructions.
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Customers are responsible for shipping costs of returns unless the product was defective or an error occurred on our part.
4. Refunds
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Once we receive and inspect the returned item, we will notify you of approval or rejection of the refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping fees are non-refundable (unless the return is due to our mistake).
5. Exchanges
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We only replace items if they are defective, damaged, or the wrong product was sent.
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To request an exchange, please contact us at info@masterbooks.in
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6. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of delivery with photos of the item. We will arrange a replacement or full refund at no extra cost to you.
7. Order Cancellations
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Orders can be canceled before shipping for a full refund.
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Once shipped, cancellations will be treated as a return (see Section 1).